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Return Policies
 

We are very confident that our fine jewelry will meet and surpass your expectations. However, if you are not completely satisfied for any reason, you may return your order within 7 days from the date of shipment for a refund or exchange.

 
Returning Your Order :
Please follow these steps to return or exchange your jewelry item(s):
1.Contact Customer Service and request a Return Authorization Code for your order number.
2.Print the Return Form, and fill it out completely. Please write your Return Authorization Code on the return form and on the outside of the shipping box on the front of the package so that it is clearly visible.
3.Send your item(s) with Security Tag(s) attached original packing materials, return form, and original invoice to us by an insured courier (UPS or Registered Mail) and retain the tracking number for your records. We are not responsible for items lost or damaged while shipping. Please do not write "jewelry" or any other jewelry-related words on the outside of the package.
Send your package to:
D.Universe.
4.2460 LEMOINE AVE STE 302
5.FORT LEE NJ 07024
6.After we receive your package, our Quality Assurance Department will verify the condition and authenticity of the returned item(s).
7.A refund or customer credit (for exchanges) is issued within 10 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.
 

Returns and Exchanges are subject to the following restrictions:
The item must be returned in its original condition, unworn and unaltered in any way. Do not remove the Security Tag attached to the jewelry. If the Security Tag is removed from the jewelry, the merchandise is not returnable or exchangeable. This is a security feature we use to verify the authenticity of the item. Non-insured packages will be returned to sender. Items that were worn and damaged due to client negligence cannot be returned. Custom orders and altered or engraved items are not returnable. If there was an error made on our part, we will happily exchange your order. Processing, shipping, handling and insurance charges are not refundable.

 
 
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