Who are we

Our website address :: https://www.diamonduniverse.com/about-us/

Diamond Universe respects your privacy and is committed to protecting your privacy. Our aim is to provide you with a safe and secure buying experience whenever you visit our website. We have created this policy in order to demonstrate our firm commitment to your privacy. This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. This privacy policy sets out how Diamond Universe uses and protects any information that you give when you use this website. By visiting www.diamonduniverse.com, you accept the practices described in this Privacy Policy.

Diamond Universe may amend this policy at any time by posting a revised version on our website. We encourage you to periodically review this page, to be informed of how we are committed to protecting your privacy. You can find the last updated date on the top of this page.

How Do We Use the Personal Information We Collect?

The information we collect from you is used to process your inquiries, to respond to your requests, fulfill any orders, and to improve our products & services. The information is solely used for the above-mentioned purposes only.

In order to provide our full range of services, we may use your information in the following ways:

Internal Use of Information – Diamond Universe reserves the right to use your personally identifiable information internally to improve our marketing and promotional efforts, website content and product offerings. We can also use information gathered through cookies and web logs for our internal research. We may use your information to conduct internal research on our users’ demographics, interests, behavior and actions. These internal research reports and findings will not be disclosed to you.
Open Accounts with Third Party Service Providers – Diamond Universe reserves the right to use your personally identifiable information to set up accounts with third party service providers, technology companies, software providers, hosting companies, domain registrars, payment gateways, financial institutions, product and content providers, etc. in order to set up new services.
Marketing Campaigns – With your consent, we may use your email address or other personally identifiable information to send commercial, marketing or promotional messages.
Testimonials – With your consent, we may use your testimonials, name, company information, email address or other personally identifiable information on our website, in press releases and in our marketing or promotional materials.

SHARING OF INFORMATION
Does Diamond Universe share my information?

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.

We may share your information when we team up with another company to offer or provide products, services, or promotions to our customers.

We may share your information, including personal information, as follows: Diamond Universe entities: We may share your personal information with our affiliated entities, e.g., any corporate
subsidiaries or affiliates.

Compliance with Law and Fraud Protection: We may disclose your information: (1) when we believe in good faith that it is necessary to comply with any applicable law, regulation, legal process, or governmental request, such as lawful requests by public authorities, including to meet national security or law enforcement requirements; (2) in order to investigate, prevent or take action regarding potential illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or situations involving potential violations of our Terms and Conditions or other policies; (3) to other companies and organizations for fraud protection and risk reduction; and (4) to enforce any agreement we have with you.

Legal Disclaimer – Diamond Universe may disclose information, including personally identifiable information, in order to comply with any applicable law, regulation, judicial proceeding, court order or governmental request.

How We Protect Your Personal Information?

Diamond Universe is committed to protecting your personally identifiable information and uses all precautionary measures to offer a safe and secure online environment. We use very advanced security technologies and procedures to protect your personally identifiable information from unauthorized access, use or disclosure. We may use Secure Sockets Layer (SSL) software, which encrypts information you input, for transmission of your credit card information. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign out when you have finished using a shared computer.

Our employees are kept up-to-date on our security and privacy practices. Diamond Universe grants access to your personally identifiable information to very limited employees such as Customer Service, Shipping & Accounting persons for performing their specific jobs.

Data Retention

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.

How to Unsubscribe?

At any given point of time, you may choose to unsubscribe from any future commercial communications or marketing messages from www.diamonduniverse.com. For unsubscribing, you may change your preferences by modifying your profile or by clicking the “unsubscribe” link at the bottom of email or by contacting our Diamond Universe Customer Service number 201-592-9500 We may, however, use your personally identifiable information without further consent for non-marketing or administrative purposes (such as notifying you of major website changes or for customer service purposes).

What about links to other websites?

For your convenience and information, our website may contain links to other sites, which may have privacy policies that differ from our own. We are not responsible for the content or practices of any linked site. We recommend that you review the privacy policy of any site that you access through our sites.

Cookies
How does Diamond Universe use cookies?

Our website uses “cookies”, which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience.

If you leave a comment on our site, you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

What rights you have over your data

We may withhold personal information that you request to the extent permitted by law. You may instruct us at any time not to process your personal information for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes. If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Sustainability & Supply Chain Policies

Sustainability Policy

At Diamond Universe, we are committed to integrating sustainability into the heart of our business operations. As a vertically integrated manufacturer and wholesaler of diamond and gemstone jewelry, we recognize our responsibility to support environmental protection, uphold social equity, and foster economic resilience. Our objective is to contribute to a thriving future for generations to come while delivering value to our partners and communities.

We are guided by the following sustainability principles:

Environmental Sustainability

Proactively identify and mitigate environmental risks associated with our operations, products, and packaging to ensure safety and reduce environmental impact.
Prioritize the use of renewable energy and implement energy-efficient practices to reduce our carbon footprint.
Invest in innovative, environmentally responsible technologies that support long-term ecological balance.

Social Sustainability

Uphold high standards of occupational health and safety, ensuring a safe working environment and protection from work-related injuries and illnesses.
Promote fair labor practices, respect for human rights, and zero tolerance for any form of discrimination.
Empower our workforce through training, development opportunities, and support for professional growth.
Engage in meaningful social impact initiatives and foster strong relationships with local communities.

Economic Sustainability

Develop and maintain sustainable business models that create long-term economic value.
Apply responsible sourcing practices and collaborate with supply chain partners who share our sustainability values.
Drive customer satisfaction and business performance through innovation, product quality, and service excellence.
Continuously monitor and improve our financial health to support ongoing growth and reinvestment in sustainability.

Transparency and Accountability

Monitor, evaluate, and report on our sustainability performance with clarity and consistency.
Maintain transparent communication with stakeholders and foster open, honest dialogue.
Comply with all applicable laws, regulations, and standards, including those set by industry bodies and organizations such as the Responsible Jewellery Council (RJC).

We are committed to embedding these principles across every aspect of our business and evolving our approach as we grow—ensuring our impact is both responsible and enduring.

Ethical Business Conduct Policy

At Diamond Universe, we are committed to conducting business in full compliance with internationally recognized ethical standards, including those established by the OECD. Integrity, transparency, and fairness guide our relationships with partners, suppliers, and all stakeholders throughout our operations.

We are guided by the following principles:

Human Rights & Labor Practices

Uphold universal human rights and ensure full compliance with fundamental labor standards.
Foster a workplace culture that is free from discrimination, promotes respect, and ensures equal opportunities for all employees.
Enforce a zero-tolerance policy against child labor, forced labor, and all forms of human rights violations.

Environmental Responsibility

Minimize the environmental impact of our operations, products, and services through continuous improvement and innovation.
Require our supply chain partners to adopt responsible environmental practices and support the sustainable use of natural resources.

Anti-Corruption & Anti-Bribery

Maintain a zero-tolerance policy toward corruption, bribery, and any unethical conduct across our operations and supply chain.
Provide regular training and awareness programs to ensure employees uphold anti-corruption and compliance standards.

Risk Management & Business Continuity

Implement risk assessment and continuous improvement strategies to promote resilience and supply chain stability.
Prepare for emergencies through business continuity planning to ensure operational readiness and long-term sustainability.

Monitoring, Evaluation & Transparency

Regularly monitor and evaluate our performance in relation to applicable laws, regulations, and internal policies.
Maintain open, transparent communication with stakeholders and update internal policies as needed to reflect our commitment to responsible business conduct.

We are dedicated to upholding the highest standards of ethics, accountability, and responsibility in all aspects of our business.

For more information about our policies please refer to the following:

RJC Policies and Procedure
Sourcing CAHRAs Policy and Procedure

How You can Contact Us About Privacy Questions?

If you have any queries or suggestions about our privacy policy, please feel free to contact us at:
info@diamonduniverse.com